matbet Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how matbet ("matbet", "we", "us", "our"), operating the online gambling platform at matbet.lat ("Platform"), collects, uses, discloses, and protects the personal data of individuals who register for, access, or use the matbet Platform ("Users", "Players", "you").

By creating a matbet account or using the Platform in any capacity, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. This Policy applies to all matbet services, including but not limited to sports betting, live casino, slots, and the PKR cashier.

This Policy should be read in conjunction with the matbet Terms and Conditions. In the event of any conflict between this Policy and the Terms and Conditions on matters related to personal data, this Policy shall prevail.

2. Data Controller

matbet, operating through matbet.lat, acts as the data controller in respect of personal data collected from users of the Platform. For all data-related enquiries, including access requests, erasure requests, and complaints, you may contact us at the details set out in Section 13 of this Policy.

3. Personal Data We Collect

matbet collects the following categories of personal data from its users:

Category	Specific Data Points
Identity Data	Full name, date of birth, nationality, CNIC number, CNIC copy (for KYC verification)
Contact Data	Email address, Pakistani mobile number (Jazz, Telenor, Zong, Ufone, Warid)
Account Data	Username, password (hashed), account preferences, communication history with support
Financial Data	JazzCash account number, Easypaisa number, bank account details (HBL, UBL, Meezan Bank, Bank Alfalah), transaction history, deposit and withdrawal amounts in PKR
Technical Data	IP address, device type, browser type and version, operating system, session logs, login timestamps
Usage Data	Betting history, game session data, page views, feature interactions, deposit frequency
Location Data	Approximate geographic location derived from IP address (city-level; not GPS tracking)

matbet does not collect special categories of sensitive personal data (such as racial origin, political opinions, health data, or biometric data) beyond what is strictly required for identity verification under applicable anti-money laundering regulations.

4. How We Collect Your Data

matbet collects personal data through the following channels:

• Direct provision: Information you provide when registering an account, completing KYC verification, contacting support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access or use the Platform, including via cookies, log files, and session tracking technology.
• Third-party sources: Identity verification data may be cross-referenced against third-party identity verification services where required for KYC compliance. Payment transaction data is received from JazzCash, Easypaisa, and banking partners to confirm deposit and withdrawal status.

5. Purposes and Legal Basis for Processing

matbet processes your personal data for the following purposes, each of which rests on a lawful basis:

• Account creation and management: Necessary for the performance of a contract between you and matbet (i.e., provision of the Platform service).
• Identity verification (KYC): Required to comply with legal obligations, including anti-money laundering (AML) regulations and age verification requirements.
• Transaction processing: Required to fulfil our contractual obligations to process deposits and withdrawals in PKR via JazzCash, Easypaisa, and local bank partners.
• Fraud prevention and security: Legitimate interest in preventing fraudulent activity, account takeovers, and money laundering through the Platform.
• Responsible gaming: Legitimate interest and legal obligation to monitor gambling behaviour and apply responsible gaming safeguards including deposit limits, self-exclusion, and intervention for at-risk players.
• Customer support: Necessary to respond to queries and complaints and to fulfil our service obligations.
• Marketing communications: With your explicit consent, to send promotional offers, bonuses, and Platform updates. You may withdraw this consent at any time via your account settings.
• Legal compliance: To comply with applicable laws, regulations, court orders, and requests from regulatory or law enforcement authorities.

6. Sharing of Personal Data

matbet does not sell or rent your personal data to any third party. matbet may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection obligations:

• Payment service providers: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah — to process your deposits and withdrawals.
• Identity verification services: Third-party KYC and AML screening providers for regulatory compliance.
• Technology service providers: Cloud hosting, data storage, and Platform infrastructure providers engaged under strict data processing agreements.
• Game software providers: To the extent necessary to deliver live casino, slots, and sports betting services integrated into the Platform.
• Regulatory and legal authorities: Where required by applicable law, court order, or legitimate request from a Pakistani or international regulatory body.

All third parties with whom matbet shares personal data are required to maintain appropriate security standards and to use the data solely for the purpose for which it was shared.

7. Data Retention

matbet retains personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal and regulatory retention requirements. The following general retention periods apply:

• Account data: Retained for the duration of your active account plus a minimum of five (5) years following account closure, in accordance with AML and financial record-keeping requirements.
• KYC documents: Retained for a minimum of five (5) years from account closure or last transaction, as required by applicable regulation.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Marketing preferences and communications: Retained until you withdraw consent for marketing communications or request deletion, subject to legal retention requirements.
• Technical logs: Typically retained for 12 months for security and fraud investigation purposes.

8. Cookies and Tracking Technologies

matbet uses cookies and similar technologies on the Platform to improve user experience, maintain login sessions, analyse site performance, and support fraud prevention. The following cookie categories are used:

• Essential cookies: Required for the Platform to function. These include session cookies that maintain your logged-in state. These cannot be disabled without impairing Platform functionality.
• Analytical cookies: Used to understand how players use the Platform — which sections are visited most, how long sessions last, and where errors occur. Data is aggregated and does not identify individual users.
• Preference cookies: Remember your Platform settings such as language preferences and display options.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to log in and use the Platform. matbet does not deploy advertising or cross-site tracking cookies.

9. Security of Personal Data

matbet implements technical and organisational security measures appropriate to the risk posed by the processing of your personal data. These measures include:

• TLS encryption for all data in transit between your device and matbet's servers.
• Hashing of account passwords using industry-standard algorithms. matbet does not store plaintext passwords.
• Role-based access controls limiting staff access to personal data to those with a documented operational need.
• Regular security audits and penetration testing of Platform infrastructure.
• Two-factor authentication (2FA) available to all players for account access security.

While matbet takes all reasonable precautions to protect your data, no online system is entirely immune to security risks. In the event of a data breach that is likely to result in risk to affected individuals, matbet will notify impacted users and relevant authorities as required by applicable law.

10. Your Rights as a Data Subject

Subject to applicable law, you have the following rights in respect of your personal data held by matbet:

• Right of access: You may request a copy of the personal data matbet holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where no legal obligation to retain it exists.
• Right to restrict processing: You may request that matbet limits the processing of your data in certain circumstances.
• Right to data portability: You may request a structured, machine-readable copy of the personal data you have provided to matbet.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.
• Right to object: You may object to processing of your personal data based on legitimate interests where your individual circumstances justify doing so.

To exercise any of these rights, contact matbet support with your request and sufficient identifying information to verify your identity. matbet will respond within 30 days. Where requests are complex or numerous, we may extend this period by a further 30 days with notice.

11. Children's Privacy

matbet is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. Any account found to belong to a person under 18 will be immediately closed and all associated data will be deleted, subject to any legal retention requirements. If you believe a minor has registered on matbet, please contact support immediately at the details in Section 13.

12. Changes to This Policy

matbet reserves the right to update this Privacy Policy at any time. The revised Policy will be published on this page with an updated effective date. Where changes are material — affecting how we use your data in ways not previously disclosed — we will notify active account holders by email or via a Platform notification. Continued use of the Platform following notification of changes constitutes acceptance of the updated Policy.

13. Contact and Complaints

For all privacy-related enquiries, data subject requests, or complaints regarding matbet's handling of your personal data, please contact us through the following channels:

• Live chat: Available 24/7 directly on the matbet Platform
• Email: [email protected] — please include "Privacy Request" in the subject line
• Response time: Live chat — immediate; Email — within 4 hours for general queries; data subject requests — within 30 days

If you are not satisfied with matbet's response to a privacy complaint, you retain the right to escalate the matter to the relevant data protection or regulatory authority with jurisdiction over the matter.